What challenges we faced:
The customer was using a major competitor’s consumer-grade computers and servers for their emergency dispatch system. These products were unable to handle the high demand of 24/7 operation. The consumer-grade computers for individual dispatchers and servers for emergency response centers were being discontinued frequently by changing key mechanical components.
While doing assembly of its computers with an expertly workmanship and safe manner in San Diego, Impact customized its PCs and servers to withstand 24/7 operation, increased their reliability with industrial-grade components including German-made motherboards from Kontron. The solutions for both dispatcher's PC and emergency center servers are supported by Impact without any changes to the design for many years based on a long Mass Production Lifecycle roadmap for all parts involved.
Industrial-grade RAM & SSDs, robust chassis, along with Kontron's German-made industrial motherboards D3713-V with MTBF of 52 years at 45C @24/7 and K3841-Q rated for Mean Time Between Failure of 37 years, which both work even at -40C. Impact completes assembly by installation of a Windows operating system, essential software drivers, and system testing.